Return & Refund Policy

At LUMORA, customer satisfaction is our priority.

30-Day Hassle-Free Returns

Customers may request a return within 30 days of receiving the product for any reason.

Return Conditions

To be eligible for a return:

• The item must be in acceptable condition
• The product should not be intentionally damaged
• Proof of purchase may be required

90-Day Quality Guarantee

If your product experiences any quality-related issues within 90 days, you may request:

• A replacement
• A refund
• An exchange

This applies to manufacturing defects or product quality problems.

Non-Returnable Items

The following items may not be eligible:

• Personalized/custom items
• Final sale products
• Hygiene-sensitive items after use

Refund Processing

After your return is inspected and approved:

• Refunds will be issued to the original payment method
• Processing may take 5–10 business days depending on your bank or payment provider